Is Lens & Co by Tiara Legit? Reviews, Returns, Warranty and How Ordering Works

Last updated: 10 October 2026. We checked ratings and follower counts the same day. Written by the Lens & Co by Tiara team, a Nigerian eyewear brand in Ogba, Lagos with nearly 10 years in business. This guide describes our own policies, and where we quote customers or other organisations, we link to the source. It is general information, not medical advice.

• Legit checks
• Reviews
• How ordering works
• Payment security
• Returns
• Warranty
• Delivery
• Support hours
• Visit the store
• Our limits
• Checklist
• FAQ

Is Lens & Co by Tiara legit? Eight things you can check yourself

It is a fair question to ask any online seller, and a seller’s own website is not proof. So below is what we state, and where you can confirm it without relying on us.

The eight checks

Why the combination matters

The strongest signal is the combination: an address you can visit, reviews on a platform we do not control, a payment provider you can look up, and policies that put the limits in writing, including the ones that do not favour the buyer. Also, we list those limits in the returns section and in our limits.

What customers say about Lens & Co by Tiara

These are public reviews from our Google listing, quoted word for word, with reviewer names shortened. In addition, they are customers’ opinions, not our claims. Also, we chose five that describe ordering, delivery and service, because we do not make health claims about our glasses. In addition, read all 63 on Google to see the full range.

Google also groups review themes. On our listing they include photochromic lenses, product quality, reliability, communication and swift response. You can also see customer messages in the Reviews highlight on our Instagram page. Reviews cannot tell you how your own order will go, which is why the next sections state the process and the policy in plain terms.

How ordering works, step by step

1. Choose a frame. Browse over 100 frames in the shop, try them on with the virtual try-on, or find the shapes that suit you with the face shape tool.
2. Choose your lens. Pick anti blue light, photochromic or photochromic blue cut, or clear lens for plain prescription glasses. Not sure? Read photochromic vs blue cut lenses.
3. Check out and pay. Prices are in Naira. You pay by card or bank transfer through Paystack, and we confirm your order once your payment succeeds.
4. Prescription orders: send your prescription first. Upload it on the Prescription page, and we confirm the lens, price and delivery date with you on WhatsApp before you pay. The full process is in how to get prescription blue light glasses in Nigeria.
5. We prepare and dispatch. We dispatch frames with ready lenses fastest. We produce prescription lenses and some coatings first. The delivery fee depends on your location and we confirm it before dispatch.
6. You receive your order. Lagos orders usually arrive within 24 to 48 hours, and other states take 3 to 7 working days after production. Every pair comes with a free case and cleaning cloth.
7. Check it on arrival. If anything is wrong, message us within 24 hours of delivery.

For a closer look at what is in each pair, see what you get when you order glasses from Lens & Co by Tiara.

Is it safe to pay? Payment security explained

We accept payment through Paystack, including card and bank transfer. Paystack states on its compliance page that it is a PCI DSS Level 1 service provider, which is the highest level of that payment card security standard. Also, our terms say we only confirm your order once your payment succeeds.

No online payment is risk-free, so a few habits help with any store:

• Check that you are on lensandcobytiara.com and that your browser shows a secure connection before you pay.
• Pay on the checkout page, and keep your order number and payment receipt.
• Never share your card PIN or an OTP with anyone.
• If you receive a payment request that looks unusual, confirm it first on our official WhatsApp number, +234 810 023 1746, or in the store.

Returns, refunds and exchanges: the policy in plain English

We last updated our policy on 29 September 2026. In addition, the short version: the window is 24 hours from delivery, and we only exchange Anti Blue Light glasses. Also, the table shows what happens in each situation.

What happens in each situation

Refunds and how to start

Approved refunds go back to the method you used to pay, or as store credit if you prefer, and we confirm the timeline once we approve your refund. In addition, we process approved refunds or exchanges once we receive the item back, where applicable. To start, message us on WhatsApp within 24 hours of delivery. Also, the full wording is in the refund, return and exchange policy.

We want to be straightforward: 24 hours is a short window. In addition, open and check your parcel as soon as it arrives, and message us the same day if something is wrong.

Warranty: what we cover and do not cover

Our glasses come with a 1-year warranty. How it applies to your pair depends on how you use the glasses and how carefully you look after them, so we do not cover normal wear and tear or damage from misuse after delivery. Also, our laptop stand has its own 2-year warranty, stated on the product page.

In our experience, most of our glasses are durable in everyday use, and our titanium frames hold up especially well. Titanium is light and strong, which suits glasses you wear all day. In addition, read titanium, metal or plastic glasses frames: which lasts longest? to compare materials.

The warranty is separate from the returns policy. If your order arrives damaged or not as advertised, report it within 24 hours of delivery under the returns policy. For a warranty question later, message us on WhatsApp with your order number and photos, and we will tell you what applies. You can also make any pair last longer with our guide to cleaning and storing blue light glasses.

Delivery across Nigeria

Delivery fees depend on your location, and we confirm the fee before we dispatch your order. For updates on an order, message us with your name and order details. Also, see the delivery policy, or the pages for Abuja, Port Harcourt and Ibadan.

Support hours and how to reach us

Several Google reviewers mention communication and quick replies. Even so, we suggest sending your question before you pay, so you can judge the response yourself. In addition, our contact page and FAQ have more.

Visit the store in Ogba, Lagos

You can order online or in-store. Also, the store is at Shop 12SF, Suite A, Goldrim Plaza, Opposite Ajayi Junction, Yaya Abatan Road, Ogba, Lagos. In addition, it is open Monday, Tuesday, Wednesday, Friday and Saturday from 9:00 am to 6:00 pm, and Thursday from 10:00 am to 6:00 pm. Also, our Google Maps listing has directions and Street View of Goldrim Plaza. In addition, visit if you want to talk through frames and lenses in person before you decide.

What to know before you buy: our limits

• We are not an optician. We do not run eye tests ourselves, but we work with partner opticians who help with prescription glasses. Ask us on WhatsApp how to arrange your prescription, or get your eye test from any qualified optometrist and send us the result. Partner opticians make our prescription lenses.
• Blue light glasses are a comfort aid. The American Academy of Ophthalmology says several studies suggest they do not improve digital eye strain, the 2023 Cochrane review reached a similar conclusion, and the College of Optometrists advises against promoting them for fatigue, sleep or eye health without evidence. Read are blue light glasses worth it in Nigeria? and eye strain from screens for what actually helps.
• Your prescription is your responsibility. Our terms make you responsible for the accuracy of the prescription you send, and we cannot exchange prescription lenses once we make them. Confirm it with us on WhatsApp before production.
• The return window is 24 hours. Check your parcel when it arrives.
• Photochromic lenses darken in UV light. They usually stay lighter behind a car windscreen, which blocks most UV.

How to check any online glasses seller before you pay

Use this checklist on us and on every other seller:

1. Find a real address and look it up on a map.
2. Look for written returns and delivery terms with numbers, not vague promises.
3. Check that the seller names the lens type and makes honest claims. See fake vs real blue light glasses: 5 tests you can do at home and how to tell if blue light glasses are real.
4. Read reviews on a platform the seller does not control, such as Google.
5. Pay through a recognised payment provider and keep your receipt.
6. Message before you pay and see whether you get a clear answer.
7. Compare more than one seller. Our guide to the best places to buy blue light glasses in Nigeria and our Lagos buying guide explain how.

Frequently asked questions about Lens & Co by Tiara

Is Lens & Co by Tiara legit?

Lens & Co by Tiara is a real eyewear store with a street address at Shop 12SF, Suite A, Goldrim Plaza, Ogba, Lagos. Also, it has nearly 10 years in business and a 5.0 rating from 63 reviews on its Google listing (checked 10 October 2026). Card payments go through Paystack, and the written returns policy gives you 24 hours from delivery to report a damaged or not-as-advertised order. In addition, you can verify each of these points yourself using the links in this guide.

Where is the Lens & Co by Tiara store?

The store is at Shop 12SF, Suite A, Goldrim Plaza, Opposite Ajayi Junction, Yaya Abatan Road, Ogba, Lagos. Also, it is open Monday, Tuesday, Wednesday, Friday and Saturday from 9:00 am to 6:00 pm, and Thursday from 10:00 am to 6:00 pm. In addition, we close on Sunday. Also, find it on the Google Maps listing.

What do customers say about Lens & Co by Tiara?

On the Google listing, Lens & Co by Tiara has a 5.0 rating from 63 reviews (checked 10 October 2026). Reviewers mention delivery speed, communication, product quality and packaging. In addition, we quote five of them word for word in this guide, and you can read all of them on Google.

How do I order from Lens & Co by Tiara?

Choose a frame in the shop, choose your lens (anti blue light, photochromic, photochromic blue cut or clear lens), then check out and pay through Paystack. Also, we confirm your order once your payment succeeds. For prescription glasses, upload your prescription on the Prescription page, and we confirm the lens, price and delivery date on WhatsApp before you pay.

Is it safe to pay on the Lens & Co website?

Paystack processes card and bank transfer payments, and it states on its compliance page that it is a PCI DSS Level 1 service provider. No online payment is risk-free, so check that you are on lensandcobytiara.com, keep your order number and receipt, and never share your card PIN or an OTP with anyone. If you are unsure about a payment request, confirm it on our official WhatsApp number, +234 810 023 1746, first.

What is the Lens & Co returns policy?

You can get a full refund if your order arrives damaged or is not as advertised, such as the wrong frame or the wrong lens type, if you report it within 24 hours of delivery. In addition, message us on WhatsApp with your order number and a photo or short video. Exchanges are only available for Anti Blue Light glasses. Also, read the full refund, return and exchange policy.

Can I return or exchange prescription glasses?

We offer no exchanges for prescription, Photochromic, Photochromic Blue Cut or Clear Lens orders, because we make these for each customer once they pay. If a prescription order arrives damaged or not as advertised, you can still report it within 24 hours of delivery for a refund. To avoid problems, confirm your prescription with us on WhatsApp before we produce your order. In addition, see how to get prescription blue light glasses in Nigeria.

Does Lens & Co give a warranty on glasses?

Yes. Also, our glasses carry a 1-year warranty. Whether a claim is covered depends on how the glasses were used and how carefully they were looked after, so normal wear and tear and damage from misuse are not covered. In addition, most of our glasses are durable, and titanium frames hold up especially well. For a warranty question, message us on WhatsApp with your order number and photos. Also, our laptop stand has a separate 2-year warranty.

How long does delivery take?

Orders within Lagos usually arrive within 24 to 48 hours. In addition, orders to other states, including the FCT, take 3 to 7 working days after production. Also, the exact time depends on your lens type, and prescription lenses are made before dispatch. In addition, delivery fees depend on your location and are confirmed before dispatch. Also, see the delivery policy.

How can I contact Lens & Co by Tiara, and what are the support hours?

Message us on WhatsApp at +234 810 023 1746, or call 0703 037 3442 during opening hours. Our other line, +234 701 084 7481, also reaches us, but 0703 037 3442 and WhatsApp are the main ways. In addition, the store and phone line are open Monday to Saturday from 9:00 am to 6:00 pm, with Thursday starting at 10:00 am, and closed on Sunday. You can also message @lensandcobytiara on Instagram. Our contact page lists every option.

What if my glasses arrive damaged or are the wrong ones?

Report it within 24 hours of delivery. Message us on WhatsApp with your order number, your name and a photo or short video. We review it and confirm whether it qualifies for a refund. If the mistake is ours, we cover delivery both ways for an eligible exchange.

Does Lens & Co do eye tests?

Lens & Co by Tiara does not run eye tests itself, and we are not an optician or eye clinic. We do work with partner opticians who help with prescription glasses, so message us on WhatsApp to ask how to get your prescription sorted. You can also get your eye test from any qualified optometrist and send us the prescription. Our prescription lenses are made through our partner opticians.

Do blue light glasses really work?

The evidence is limited. The American Academy of Ophthalmology says several studies suggest blue light glasses do not improve digital eye strain, and the 2023 Cochrane review found they probably make no difference to eye strain in the short term. People choose them for comfort, and we describe them as a comfort aid, not a medical treatment. Read are blue light glasses worth it in Nigeria?

Related reading: how much blue light glasses cost in Nigeria, blue light glasses in Nigeria, prescription glasses and about Lens & Co by Tiara.