Refund and Returns Policy
Refund, return and exchange policy
Last updated 29 September 2026
Full refunds
You can get a full refund if your order arrives damaged, or if it is not as advertised, for example the wrong frame or the wrong lens type. To qualify, you must report it to us within 24 hours of delivery. Message us on WhatsApp with your order number and a photo or short video of the issue, and we will confirm your refund.
Approved refunds are paid back to the method you used to pay, or as store credit if you prefer. We confirm the timeline with you once your refund is approved.
Exchanges
Exchanges are only available for Anti Blue Light glasses. We cannot exchange Photochromic, Photochromic Blue Cut, Clear Lens or any prescription order, because these are produced specifically for each order once you pay, and cannot be resold or reused for another customer.
To request an exchange, message us on WhatsApp within 24 hours of delivery with your order number and a photo of the item.
Who pays for exchange delivery
If you are exchanging an eligible item, you are responsible for the delivery cost of sending it back to us and receiving your replacement. The only exception is when the mistake is ours, for example if we sent the wrong frame or the wrong lens. In that case, we cover delivery both ways.
What is not covered
- Change of mind after 24 hours of delivery
- Prescription, Photochromic and Photochromic Blue Cut lenses, once produced and dispatched
- Normal wear and tear, or damage from misuse after delivery
- Issues reported after the 24 hour window
How to request a refund or exchange
- Message us on WhatsApp at +234 810 023 1746 within 24 hours of delivery
- Include your order number, name, and a photo or video of the issue
- We will review and confirm whether it qualifies for a refund or exchange
- Approved refunds or exchanges are processed once we receive the item back, where applicable
Need help?
Chat with us on WhatsApp at +234 810 023 1746, or call 0703 037 3442 during opening hours: Monday to Saturday, 9:00 am to 6:00 pm (Thursday from 10:00 am).